HELP

How to place an order?
Select the desired product and ADD TO CART. You can continue shopping or EDIT BAG and then Proceed to Checkout. At checkout, you can either log into your account, create an account or checkout as a guest.

Can I cancel or change my order?
We process and complete orders as quickly as possible. If you have any modification requests or need to cancel, please contact immediately after placing your order at contact@carthageshowroom.com. We cannot guarantee that we will be able to cancel or modify, but we will try our best to accommodate all requests.

What to do if a product is sold out?
For products that are sold out, please find the ‘notify me when available’ button on the product pages and add your e-mail address to the Waitlist. Once the product is back in stock, you will be notified via e-mail.

I received my order and an item was damaged.
If the product received is damaged, we can help. Please e-mail photos of the damaged products, a brief description of the damage, the order number to contact@carthageshowroom.com. We will follow-up with next steps as soon as possible.

The items from my package are missing. What should I do?
First, please check the package carefully.
In most cases, the items might still be in the box. Before you get worried that some items are missing from your parcel, make sure you have thoroughly checked the packing materials. In some cases, some items are shipped separately and you would receive different tracking numbers if it is the case.
Second, contact us
If a product is missing, we can help. Please e-mail photos of the shipping label and the box with the items received, a brief description of the situation, the order number to contact@carthageshowroom.com. We will follow-up with next steps as soon as possible.
You can tell us about your missing item within 14 days. If 14 days have gone by since you have received your purchase, unfortunately we can’t offer you a refund or reship.

How is my credit card information saved?
We do not store any of your credit card information on our website. We use Stripe Payments, a reputable and secure payment processor available, for processing all of our online transactions.

What shipping options do you have?
- Shipments are fulfilled as soon as your order is verified, it may take up to 72 hours to process and ship your order during business days (Monday - Friday).
- After your order has been shipped, delivery time is 2-7 business days. Please allow additional time if international delivery is subject to customs processing and keep in mind that during holidays or limited edition launches, this time may vary.
- To ensure the best delivery service, we ship using the top carriers (DHL Express, Fedex)

What countries do you deliver to?
We ship worldwide.